CBP™ Professional – Foundation Level “Business Etiquette”
The CBP™ Professional-Business Etiquette
program focuses on establishing the optimal behaviors in the work environment,
through the development of successful professional skills and behaviors in
different cultures and situations.
This program is essential for anyone who wants to learn the necessary behaviors that should be enjoyed by everyone in the work environment. The trainee acquires the skills and methods needed to develop these behaviors and often make them naturally the actions of those in a professional work environment. Through the participation of trainees in realistic practical scenarios, interactive skills will be developed to master these skills in the context of professional communication within the work environment. This professional program focuses to strengthen and develop the best methods of successful communication with individuals according to specific factors, according to international standards. This helps understand how to identify and choose best practices for everyday behaviors with customers.
By the end
of this course, participants will be able to:
•
Know and explain what is meant by
professional behaviors
•
Be professional in work environment
•
Discusses meeting protocol in the
ballroom
•
Applies professional telephone manners
and behaviors within the work environment
•
Applies sound behaviors in online
communication and emails
•
The importance of appearing
professionally within the work environment
•
Dealing with people with special
abilities in a professional manner
•
Go beyond the challenge of cultural
diversity within the work environment
•
Resolve any dispute that may arise due
to differences of opinion within the work environment in a professional manner.
Course Curriculum
- ?What is Business Etiquette
- ?What is the Role of the Good Manners in Business
- ?What are the ABCs of Etiquette
- Guidelines for Receptionists
- Making Introductions and Greeting People
- Introducing a client
- Introducing Yourself
- The Protocol of Shaking Hands
- Guidelines for Planning a Meeting
- Guidelines for Attending a Meeting
- For the Chairperson
- The Principles of Exceptional Work Behavior
- Objectives
- Introduction
- Planning a Meal Meeting
- Business Meals Basics
- Basics of Table Etiquette
- Eating the Meal
- Issuing Invitations
- Choosing the Appropriate Gift in the Business Environment
- Introduction
- ?What is Telephone Etiquette
- Answering the Telephone Courteously
- Handling Rude or Impatient Callers
- Good Telephone Habits for Everyone
- Screening Calls
- Making Calls
- How to End Conversations Gracefully
- Checking Messages and Returning Calls
- Multi-cultural Etiquette
- ?Did you know
- Cultural Differences and its effect on Business
- Examples of Cultural Insensitivities
- Netiquette
- Ethical Issues in Business Etiquette
- Case Study
- Sexual Etiquette in the Workplace
- ?Why Deal with Sexual Harassment
- ?Five steps to prevent Sexual Harassment
- Dressing for Success
- The Basic Business Wardrobe
- Options for Business Casual
- Activity
- Appropriate behaviors for dealing with diverse cultures
- Examples of unfamiliarity with other cultural behaviors
- Cultural differences and their impact on professional behaviors
- Spotlight on the culture of the United Arab Emirates
- Spotlight on Chinese culture
- Professional behaviors related to dining etiquette
- Spotlight on Indian culture
- Planning for a business lunch
- Sending invitations
- Behaviors during a business lunch
- Appropriate and inappropriate behaviors
- Fundamentals of table manners
- Choosing tableware
- Using tableware and how to place it when pausing from eating
- Behaviors during a business dinner and general behaviors
- Examples of dining behaviors in some cultures
- Guidelines for specific behaviors of certain types of food
Instructor
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Administrator
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