To provide participants with the cognitive and behavioral skills that enable them to supervise high-performance teams efficiently and effectively.

By the end of this course, participants will be able to:

            Identify and apply the different roles that a supervisor should perform.

            Communicate effectively.

            Use the GROW methodology in guidance.

            Use the SBI methodology when providing feedback.

            Differentiate between teamwork and working as a team.

            Establish and manage an effective work team.

            Manage work time and priorities.

            Solve team problems.

            Set SMART goals.

            Lead meetings effectively.

            Organize and monitor work.

            Determine the benefits and impact of teamwork.

            Lead the team with an effective scientific approach.

            Apply team working rules.

            Understand fundamentals and techniques of motivation

Course Curriculum

5 Lectures
Module 1 - Supervisory Process and Effective Supervisor Specifications
  • The supervisor as a leader.
  • The supervisor as a decision-maker.
  • The supervisor as a planner.
  • The supervisor as an organizer.
  • The supervisor as a motivator.
  • The supervisor as a teacher and trainer.
  • The supervisor as an interactive and communicative person.
  • The supervisor and delegation.
Module 2 - Supervisory Skills
  • Planning skill.
  • Communication skills.
  • Time and priority management.
  • Effective meeting management.
  • Problem-solving and decision-making.
Module 3 - Performance Management
  • The concept of performance management.
  • Key Performance Indicators (KPIs).
  • Performance review and evaluation.
  • Guidance and the use of the GROW model.
  • Feedback and the use of the SBI model.
  • Fundamentals and motivation techniques.
Module 4 - Concept
  • Teamwork or working as a team?
  • Types of workgroups in organizations.
  • Benefits of working through a team.
  • Characteristics of high-performance work teams.
Module 5 - Building and Leading High-Performance Work Teams
  • Principles of building effective work teams.
  • Ethical foundations for team building.
  • How to choose your team members.
  • Collective labor laws.
  • Management of work teams.

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