Process Reengineering
To
provide participants with a fundamental rethinking and redesign of processes in
order to achieve significant, contemporary improvements and performance
measurements such as cost, quality, service, and speed.
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Characteristics of Business Process
Reengineering (BPR).
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Engaging in a 360-degree process.
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BPR objectives.
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Organizations in need of BPR.
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BPR and management models.
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Project leader.
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Operations manager.
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Functional disruption.
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Performance objectives and measurement
criteria.
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Business development strategies.
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The significance of processes for the
organization.
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Redesign phase.
Course Curriculum
- Introduction.
- Concept and definition.
- BPR objectives.
- Organizations in need of BPR.
- BPR and management models.
- Activities and exercises.
- Summary.
- Introduction.
- Human elements.
- Project leader.
- Operations manager.
- Work team.
- Activities and exercises.
- Summary.
- Introduction.
- The conceptualization phase.
- BPR and scientific fields.
- Problem-sensing phase.
- Diagnosis phase.
- Solution development phase.
- Optimal solution selection phase.
- Activities and exercises.
- Summary.
- Introduction.
- Functional disruption.
- Performance objectives and measurement criteria.
- Business development strategies.
- The significance of processes for the organization.
- Redesign phase.
- Workforce structuring.
- Activities and exercises.
- Summary.
- Introduction.
- Transformation plan.
- Application steps.
- Experience with Wannsystems and Arvo Systems.
- Review of work methods and approaches.
- Restructuring.
- Process reengineering.
- Activities and exercises.
- Summary.
Instructor
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