Saudi Arabia
Egypt
UAE
Canada
Performance Management and Organization excellence
Accreditation Number: 11539161
Approval
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The overall objective of this program is to enable participants to acquire the cognitive and behavioral skills necessary for efficient and effective performance management in their workplaces. Participants will also learn about the framework and methodology required to achieve excellence in organizations and how to apply a mechanism for measuring organizational performance. They will recognize the pivotal role of transformative organizational change in achieving organizational excellence.
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By the end of this course, participants will be able to:
• Define performance management.
• Identify and apply the philosophy of performance management in the workplace.
• Explain the philosophy of performance management.
• Create a goal network for performance management.
• Use a performance management toolbox.
• Measure individual performance levels.
• Determine the actions relied upon for performance management.
• Analyze individual efficiency.
• Enhance the workplace environment.
• Influence others to achieve better performance.
• Recognize and understand concepts of organizational excellence.
• Master models for building organizational excellence.
• Master leadership skills and understand challenges in organizational excellence.
• Comprehend change and quality tools for organizational excellence.
- Concept of performance management.
- Transformations in performance management.
- Philosophy of performance management.
- Methods and tools of performance management.
- Measuring individual performance levels.
- Actions relied upon for performance management.
- Practical cases.
- The importance of leadership.
- Procedural leadership vs. transformational leadership.
- Work environment (Is your team's environment sunny or stormy?).
- Managing your own performance.
- Organizational climate.
- Practical cases.
- The performance results cycle.
- Performance indicators and their quality standards.
- Organizational performance measurement concept.
- The economic concept of performance management.
- Performance records.
- The relationship between performance records.
- Achieving results using performance management support systems.
- Performance management results.
- Practical cases.
- Key concepts in transformative organizational change management.
- Key concepts in organizational strategic planning.
- European Excellence Model (EFQM).
- Fundamental concepts of organizational excellence management.
- Basic principles of organizational excellence.
- Models and tools for organizational change management.
- The Malcolm Baldrige American Excellence Model.
- Strategic planning methodologies.
- Building a strategic plan.
- Stages of organizational excellence.
- The role of leadership in transformative organizational change management.
- The King Abdulaziz Excellence Award model.
- Challenges of organizational excellence management.
- Introduction to organizational performance measurement indicators.
- Resistance to change.
- The Deming Japanese Excellence Model.
- Best practices and applied approaches for achieving organizational excellence.
- Introduction to measuring the results of organizational excellence.
- The seven quality tools leading to organizational excellence.
