Saudi Arabia
Egypt
UAE
Canada
Certified Call Center Agent
Agent training certification improves your customer experiences, center morale and financial results. Also, surveys show agents appreciate employers who develop them as professionals. Our certification teaches agents the frontline skills and tools needed for success – yours and theirs.
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By the end of this course, participants will be able to:
• Have the skills that create great customer experiences
• Better understand how to connect with customers and build customer loyalty
• Handle customer complaints, diffuse anger and negotiate appropriately
• Appreciate the importance of good communication and vocal quality
• Bring a positive attitude to work and contribute to morale
• Tips and tools for working at home as a contact center agent
• The course also includes a special supplement focused on working during a pandemic or other emergency.
- The Mission of Agents
- Customer Service Behaviors and Skills
- Role of an Agent
- Complaint Handling
- Pandemic Special Supplement
- At Home Agents
- Agent Skills
- The Customer is Ready ... Are You?
