Participants will understand the framework
and methodology required to achieve excellence in organizations, apply
mechanisms for measuring organizational performance, and recognize the role of
organizational change management. They will acquire the necessary cognitive and
behavioral skills to effectively employ continuous improvement tools within the
Kaizen strategic methodology.
By the end of this course, participants will be
able to:
•
Know the Key
concepts in organizational change and strategic planning management.
•
Understand the European Excellence
Model (EFQM).
•
Identify the Fundamental concepts of
organizational excellence management.
•
Know the Fundamental
principles of organizational excellence.
•
Use the Models and
tools for organizational change management.
•
Know the American
Excellence Model (Malcolm Baldrige Award).
•
Strategies for developing strategies.
•
Building a strategic plan.
•
Stages of organizational excellence.
•
Explaining the concept of Kaizen and
understanding the evolution of Kaizen strategy.
•
Identifying the philosophy of Kaizen
and explaining the key elements of the "Kaizen" program.
•
Understanding the change methodology
using Kaizen.
•
Using core concepts and principles of
Kaizen to improve workplace efficiency.
•
Identifying the benefits of using the
Kaizen strategy.
•
Applying improvement processes in the
workplace (Gemba Kaizen).
•
Using and applying steps and
strategies of Gemba Kaizen.
- Concept of organizational excellence.
- Administrative excellence skills.
- Characteristics of an excellent institution.
- Concept of excellence management.
- Basics of organizational administrative excellence.
- Elements of organizational excellence.
- Characteristics of the organizational excellence methodology.
- Criteria for the European Excellence Model.
- Excellence model tree:
- The foundation.
- The trunk.
- The branches.
- Self-assessment.
- Radar methodology.
- Concept of Kaizen.
- History of Kaizen strategy evolution.
- Kaizen philosophy.
- The essence of Kaizen.
- Core elements of the Kaizen program.
- Foundations of Kaizen.
- Continuous improvement.
- How to apply Kaizen?
- Concepts and principles of the Kaizen program.
- Theory of change using Kaizen.
- Kaizen and workplace improvement processes (Gemba Kaizen).
- Strategies of Gemba Kaizen.
- The Seven Wastes - Causes and Results.